COVID-19 UPDATE & POLICY Our cabins couldn’t be further away from the crowds if we tried. Our cabins are self check-in with zero contact required with the host. So it’s just you the cabin and mother nature. We always maintain the highest level of cleanliness and each cabin is thoroughly cleaned on a regular basis not just after each stay. COVID looks like it may be sticking around for a while so we will continue to monitor the latest advice and rulings from the government to ensure we can continue to operate and make sure we get in touch with you directly if any updates effect your stay with us. COVID cancellation policy: If COVID wrecks your plans, don’t worry for COVID cancellations we can provide a full refund, or reschudule your stay within the next 12 months. NATURECAPERS Our escapes are very rural which means you are responsible for your own safety at the cabin on the land it is hosted and the surrounding property. By booking an escape with Lostwoods you acknowledge the fact you are aware of the risks and responsibilties that come with our secluded stays within a natural and wild environment. STAY LENGTHS There is a 2-night stay minimum Friday and Saturday bookings. Cancellation policy We understand things can change, so we want to be as flexible as possible. 100% refund if you cancel your stay with us 21 days prior to your arrival. 50% of your booking fee will be returned to your if you cancel 14 days prior to your arrival. No refund, credit or rebooking will be offered if you cancel 13-0 days prior to your arrival. Due to the nature of the business it’s hard for us to fill this space in such short notice and therefore have no choice but to keep hold of the booking amount. WEATHER OR OTHER CIRCUMSTANCES Being off-grid does come with its limitations. Whilst most houses are equipped with fans but there is no air-conditioning. In summer (in particular), it can get very hot and uncomfortable. We cannot consider or offer refunds due to adverse or inclement weather or other circumstances beyond our control. Please note that travel insurance will not cover any change in plans or disinclination to travel on your part due to rain or overcast weather. At the cabin Instructions - please follow our pre arrival instructions which will tell you how to get to the cabin and areas you permitted to use. Each cabin will have a designated route to the cabin, due to the size of the land you will be staying on and nature of the land in use there will be gates that need to be closed as soon as you have passed through. This is in order to maintain any potential livestock and also for the security of the land, please respect the land you are staying on and be sure to follow our instructions. You will be liable for any damages to the property or loss of livestock if you fail to do so. Cabin facilities/rules - due to being off grid it does mean the cabin isn’t setup like your usual home. We have listed out some instructions for you to follow to ensure the cabin is maintained and used correctly. Things like the composting toilet which is waterless and if used incorrectly can cause operating issues. Please read our instructions carefully any damages to the cabin equipment will be charged back to you. Wildlife - due to the location of the cabins you may well come into contact with wildlife, please respect all wildlife and do not approach either wild animals or domestic animals owned by the host. Smoking - is prohibited inside or within 15m of the cabin. Pets - pets are not permitted to our cabin at the moment but we are looking to add doggo friendly escapes to our portfolio very soon Noise - it can travel far in the open environments where the cabins are located so you are expected to keep noise to a respectful level at all times and any music or device bought inside by 10pm. Parties are not permitted. Campfires - All campfires must be contained within the designated fire pit area and you are responsible for complying with local fire regulations and general safety considerations and adhering to total fire bans if applicable. In windy conditions, guests must not light a fire under any circumstances. it’s critical you do everything you can to ensure the safe enjoyment of the campfire, and that you do not create any risks to property, people and wildlife. Fire regulations by state can be found at the below links. NSW: Damages: Please note that you are liable for any damages caused by you or your accompanying party. This includes damage to the cabin, surrounding land, landowner assets; damage to or loss of animals (including both wildlife and livestock). Lostwoods reserves the right to deduct charges to you via your booking credit card. You agree that only the people on the booking are permitted to stay in the cabin and if this is not followed, Lostwoods reserves the right to bring an end to your stay and evict you from the property. • • Mimimum age - Lostwoods Services are provided to adults over the age of eighteen (18) years. By making a booking with Lostwoods You acknowledge that You are over 18 years of age. Liability: The guest will not hold Lostwoods or the landowner responsible for any direct or indirect damages caused to the cabin or land as a consequence of use. This includes damages, insurance, loss due to misuse, fire, theft, injury occurring inside the cabin or on the surrounding property, and misconduct. The guest provides their guarantee that they will indemnify and hold Lostwoods and the landowner harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with any person accompanying the guest during their stay. In the event that the guest fails to comply with the Terms and Conditions, Lostwoods reserves the right to ask the guest to leave the unit and property, and the guest in question cannot request any form of compensation. The guest, on submitting these terms and conditions, agrees to behave responsibly and correctly on behalf of their accompanying party as well as themselves, and acknowledge that they and their guests will absolve Lostwoods and the landowner from any liability associated with the aforementioned damages or injuries. If this person, or any of the accompanying party behaves in an unsuitable and incorrect manner, Lostwoods reserves the right to ask the person and their accompanying party to leave the cabin. Furthermore, from that moment on they will have no right to future claims or any form of compensation. Finally, the guest will lose all payments made including the cabin rental and any extras they prepaid for. May we remind you that on booking a cabin with Lostwoods you automatically accept our Terms and Conditions, which we expect you to comply with.